How long does it take to withdraw my balance?

It takes up 3 business days, but usually is done the same day. Security is the top priority at We do not store any crypto assets in “hot” wallets. Everything is stored in cold storage off-site. In fact, even if our whole server gets compromised all of the info hacked/stolen – your crypto balance is safe! That is because of the way our system is setup (you may learn more on our website and processing server is just a processing terminal which views publicly available blockchain info – it does not actually have any access to send crypto. Because of this setup, to send your withdrawal, our staff has to manually process every withdrawal transaction using a cold wallet.